Redisolve Software Private Limited hires Customer Support Associate 150 Opening Through Rejinpaul Network
Rejinpaul Network is conducting Online Interview for Customer Support Associate role for Redisolve Software Private Limited. Interview is planned to be scheduled on last week of August 2020.
About Redisolve software private limited
RediSolve provides comprehensive outsourced services for our clients worldwide. Their connected IT, BPO, KPO, and LPO solutions allow our clients to generate increased value for their customers and successfully navigate their business challenges across industries and verticals.
As a preferred outsourcing company in Chennai, India, They help clients to accomplish their revenue goals by improving process efficiencies and consistently delivering outstanding customer experience. They do this through business excellence frameworks, process re-imagining, and state-of-the-art technology platform.
Company Website: www.redisolve.com
- Interview type – Online.
- LAPTOP/DESKTOP WITH INTERNET CONNECTION MUST for interview.
We are looking for a Customer Support Associate – NON VOICE (0-1 years experience) to provide international level assistance to our customers.
- Responds to Chats, email
- Identify and assess customers’ needs to achieve satisfaction
- Properly escalate unresolved issues to appropriate internal teams
- Provide prompt and accurate reply to customers
- Refer to internal database
Training will be through Work From Home Model and Production also will be work from home for six months.
Note: New Joiners may continue to do WFH if new restrictions are placed by the Govt. to control the spread of Covid 19.
Rotational shift timings & Rotational Week off 6 days in a month
Required Candidate profile to be qualified for this role:
- Candidate should be Any Graduate (with arrears)/SSLC + 3 years Diploma Pass
- Preferably having Laptop and internet connection facility with them
- Disciplined, systematic problem solving skills required.
- Customer orientated and ability to adapt/respond to different types of characters
- Immediate joiner or with less than 15 days of notice period.
- Flexible for rotational shift (Working hours 9)
- Excellent communication English (Written)
- Proficient reading/comprehension skills
- Should have a great customer handling skills
- High level of acceptance
- Basic PC Keyboarding skills
- Basic knowledge of MS excel, computer short cuts
- Basic knowledge of e-commerce
Perks and Benefits
- For fresher we will be offering Rs.12,000/- take home per month including shift allowance.
- For experienced candidate Take Home salary will be decided as per last drawn salary (maximum will be Rs.14000/- including shift allowance).
- Rs.1500/- will be reimbursed on monthly basis for usage of Laptop and Internet connection.